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Withdrawal Terms and Conditions

Cashingout at Rich Casino

Customers can submit their withdrawal request at anytime. However, Rich Casino only processes withdrawals on Mondays. Your withdrawal request must enter the system prior to Sunday at 11:59 a.m. in order for our accounting department to process your request. Processing a withdrawal request also needs authorization from our fraud division. This is done to protect our members from possible fraudulent activities ensuring you and not somebody else receives the funds.

All withdrawal transactions are processed in US Dollars. The time it may take to receive your funds into your preferred payout account may vary. You will be contacted by the finance team soon after you make a withdrawal request, together you will make all the all the necessary arrangements and receive our best recommendations and options related.

If you are using an alternative withdrawal method such as "NETELLER" , "EcoCard" , "UseMyWallet" or "EwalletXpress" please provide us with a valid account number so we could transfer the funds back to your accounts.

Please note: our casino charges no fees for withdrawing with those methods , however Rich Casino is a separate business and is not responsible for any fees charged by the those merchants that are mentioned above.

What are the requirements to make a withdrawal from my Rich Casino account?

Required Wager Qualifications

Players must wager at least 20 times the amount of their deposit and bonus in order to cash out any winnings or as stated in a specific promotion or bonus requirement, always check your e-mail confirmation or promotion mailers about the wagering requirement. Players who attempt to cash out any winnings prior to having met the wagering requirements will have the bonus canceled and the withdrawal request declined. Wagers made on Roulette, Baccarat, Craps, Black Jack Surrender or Black Jack Multihand will (all cards and table games) not count towards meeting your wagering requirements. Once credited, deposit bonus must be put into play. Any winnings made from deposit bonus are subjected to wagering and withdrawal rules. Deposit bonuses are redeemable, meaning only once a player met the wagering requirenments he/she will be able to withdraw also the deposit bonus.

Credit Card Authorization Form

If you have funded your Rich Casino account with a Visa or MasterCard and are withdrawing funds from any of our withdrawal methods we must first have on file a 'Credit Card Authorization Form' along with a clear photocopy of a valid picture ID (driver's license, passport, etc.) and both sides of the associated Credit Card. Customers may scan and email the documents back to us at support@richcasino.com or send them to us via E-fax: 1-866-858-0739.

If you send us in your documents for successful Credit Card deposits we will credit your Rich Casino account with up to $50 free bonus!

Feel free to access the Credit Card Voucher here:

• Click here for Credit Card Voucher (PDF format)
• Click here for Credit Card Voucher (GIF format)

If we do not have these documents on file your withdrawal request will be automatically declined.

Valid Account Information

All accounts must have correct and valid information listed in their Rich Casino account. Our Risk Management or Accounting Department may verify the telephone number at any given time, if we are able to confirm the use of an invalid phone number Rich Casino may forfeiture any and all winnings. Rich Casino will only allow one payout per household, per player, per computer, per IP address, per family unless prior authorization from management.

Picture ID and Utility Bill

To ensure your safety at Rich Casino you are requested to submit a copy of a valid Picture ID and a copy of a utility bill if you are using any of our alternate depositing methods. This information is required for security reasons and to confirm all the information on your account at Rich Casino is legitimate. Customers may scan and email this information back to us at support@richcasino.com or send them to us via E-fax: 1-866-858-0739 (USA and Canada).

Fraud Verification Process

Every Monday fraud Management will randomly select some accounts for a verification process that consists in reviewing all transactions, the paperwork that has been received to make sure it is complete, legible, that the account information matches the paperwork and review the account game sessions and wagering requirements.

Since this is a random procedure and there is no way to know who will be selected each Monday however, it is a one time procedure, therefore every customer that requests a payout will be subject to this process at some point or another, even if they have all corresponding requirements for a payout in order.

Once the verification process has been finished the funds are flowed back to the account, a note added to the account stating the random check was already processed. The payout should be completed next coming Monday if the customer requests it again.

By doing this accounting management ensures that all the information on the player profile is in order and that all and every other requirement for requesting a payout has been fully met. This again is managements insurance that our members are fully protected against possible fraud.

Master Gamers can make contact with their personal VIP account managers related to their personal withdrawal requirements.

Please feel free to contact the account manager at finance@richcasino.com or toll free at: 1-877-294-3690 for further information.